FAQ

The most commons questions on Automatic Email Manager

How to get support for Telegram messenger?
IMPORTANT: We do not provide technical support for TELEGRAM, we are not Telegram. If you encounter any issues with Telegram, please contact their support di...
Tue, 29 Aug, 2023 at 4:35 PM
Does Automatic Email Manager run as service when no user is logged in?
Short answer Yes. Automatic Email Manager runs as a Windows service named AEM Service. It is installed and started automatically, so your scenarios keep ru...
Fri, 2 Oct, 2026 at 4:17 PM
How to print in RAW format?
You can find an easy tutorial which shows how to print attachment in RAW format to your printer (like Zebra,...): Printing via email (riege.com)
Mon, 8 Jan, 2024 at 3:45 PM
I use VMWare Workstation and some PDFs are not working
Within virtual machine environments like VMWare Workstation, certain PDFs may encounter errors when you attempt to add a stamp or print them. This issue typ...
Sat, 24 Feb, 2024 at 10:45 AM
Connection to my O365 email box fails since last update
The latest update of Automatic Email Manager (version 9.11) introduces a new application ID for the Microsoft service. To continue using it, an admin must f...
Wed, 18 Sep, 2024 at 4:37 PM
Troubleshooting connection issues with an on-premises Exchange server
Who this article is for This article applies to a classic (on-premises) Exchange server that uses a user name and password. It does not apply to Microsoft...
Fri, 2 Oct, 2026 at 4:21 PM
Google asks you to renew Automatic Email Manager's access to your Gmail account
What's happening Google now requires you to renew access every few months for apps that read your Gmail account. If you don't, the connection with ...
Fri, 2 Oct, 2026 at 4:23 PM
E-Invoicing in Germany: Understanding XRechnung and ZUGFeRD
We wrote an article which explains the new invoice format for Germany, and how to handle it in Automatic Email Manager. Please read this article in English ...
Mon, 11 Nov, 2024 at 4:43 PM
Can I apply the same actions to files in a folder?
Short answer Automatic Email Manager works with incoming emails only. To process files that arrive in a folder, use Rofiles, our companion product. It work...
Fri, 2 Oct, 2026 at 4:26 PM
Installation error on Windows Server 2012
Symptoms The installer stops with this message: Target requirements check failed: - Installation condition VersionNT >= 1000 failed The application ca...
Fri, 2 Oct, 2026 at 4:29 PM