FAQ

The most commons questions on Automatic Email Manager

I use Gmail and it says login and password are incorrect
You are using Gmail with basic authentification in an outdated version of Automatic Email Manager, Gmail has revoked this method you have to use the modern ...
Wed, 21 Sep, 2022 at 3:38 PM
Connection to my Office 365 doesn't work anymore
Microsoft has ceased support for EWS connection using basic authentication (username and password). They have sent multiple emails to your email box adminis...
Wed, 14 Jun, 2023 at 11:04 AM
It asks me for O365 authentification for each new email
Since the last Microsoft changes with O365 and modern authentification, there is some changes also in Automatic Email Manager. In particular when you use th...
Thu, 13 Oct, 2022 at 4:26 PM
Can it process secure(smime)/encrypted email?
When utilizing an Exchange or O365 email box, Automatic Email Manager is unable to decrypt the content. For other types of mailboxes, it is necessary to...
Wed, 14 Jun, 2023 at 11:05 AM
Invalid chars or missing fonts when printing PDF
Occasionally, you may encounter PDF attachments that do not print correctly. This issue arises from a non-compliant PDF file, typically caused by an error i...
Wed, 14 Jun, 2023 at 11:06 AM
Click on notification button Update does nothing, since version 9
We fixed the problem with the update button in Automatic Email Manager since version 9.03.1108. You have to download and install manually this latest bu...
Tue, 8 Nov, 2022 at 5:53 PM
Zebra printer, barcode not printed
While utilizing a Zebra printer, you may encounter an issue where barcodes are not properly printed, resulting in a gray rectangle or blank space. Zebra off...
Wed, 14 Jun, 2023 at 11:07 AM
Limit of 1,000 emails
I encountered a problem where the actions cease once the number of emails reaches 1000. When utilizing an Exchange or O365 account, the program retrieves ...
Wed, 14 Jun, 2023 at 11:09 AM
The text is printed very small, we can't read it
If your printed text appears excessively small and difficult to read, it's likely due to the presence of the HTML tag <PRE> within your email body...
Fri, 16 Jun, 2023 at 3:35 PM
My IMAP connection is no more working
Since latest update, my account can't connect, i receive this connection problem message: This operation is only allowed using a successfully authentic...
Thu, 27 Jul, 2023 at 8:31 AM