Microsoft no longer supports EWS connections, so you must use an O365 connection.

To proceed, add a new account in Automatic Email Manager using your email address. The program will detect the O365 account and prompt you to authenticate with Microsoft. On Windows Server, complete the authentication prompt using Microsoft Edge or Google Chrome. If the prompt does not appear, please contact us. Enter the required information, and the program should function as intended. Remember to delete the old account once the new one is working.


See also: Use a shared email box >


Important: If you are using Windows server, make sure you installed Microsoft Edge or Chrome instead of default Internet Explorer (IE), because Microsoft doesn't support anymore IE for authentification.