Question of the week

Find each week a new common question on Automatic Email Manager

Do you offer a support 24/7?
We offer free support from Monday to Friday, 9am to 9pm (CEST), by email or through remote control session for particular cases. During weekend only em...
Wed, 1 Mar, 2023 at 3:57 PM
How do I cancel my subscription?
There is no subscription, we don't renew automatically (and thus we don't store your payment information). If you have purchased an annual lice...
Wed, 1 Mar, 2023 at 4:02 PM
Can i purchase a 2 or 3 years license?
  Unfortunately no, you can purchase an annual license or a perpetual license. For information you can change your annual license to a perpetual at any t...
Wed, 1 Mar, 2023 at 4:07 PM
Can i upgrade from an annual license to a perpetual license?
Yes, you can change your license to a perpetual at any time, if you wait the renew period (30 days before expiration), you will receive by email a link...
Wed, 1 Mar, 2023 at 4:12 PM
How may licenses i have to purchase when i use it on 2 computers?
A license is for 1 computer, if you use on 2 computers or 2 servers, you have to purchase 2 licenses. You can change your computer/server without ...
Wed, 1 Mar, 2023 at 4:15 PM
How many licenses i need if i add 1 or 10 accounts?
You need only 1 license, there is no limit in the number of accounts you can add in Automatic Email Manager, the limitation is on the number of computer/...
Wed, 1 Mar, 2023 at 4:17 PM
How do I enter my license in Automatic Email Manager?
Open Automatic Email Manager, in the dashboard you can see a notification to purchase or enter the license.  If it is not the case: Click on left menu...
Wed, 1 Mar, 2023 at 4:22 PM
How do I receive the new version?
All new versions, minors and majors, are include with your annual and perpetual license, you automatically receive a notification in the software for e...
Wed, 1 Mar, 2023 at 4:27 PM
I change my computer/server, how do i transfer my data with license?
All your data are stored under a simple folder:  C:\ProgramData\Namtuk\AEM9 You can simply copy this folder to a new computer and then install the de...
Wed, 1 Mar, 2023 at 4:31 PM
I forgot the password for admin settings, how do i recover?
If you protected the use of Automatic Email Manager with a password, it is possible to reset it but we don't publish it for security reason, you ha...
Wed, 1 Mar, 2023 at 4:33 PM