Please contact us first, with as many details as possible. Many issues can be solved by email, without a remote session.
When we offer remote assistance
- Critical problems
- Application crashes
When we don't
- Account setup
- Scenario or template creation
For these, we recommend a local IT professional or our remote service options.
Start a remote session with TeamViewer
Once we have agreed to a remote session, follow these steps.
Step 1: Open the help screen
In Automatic Email Manager, click Do you need help? in the left menu.
Step 2: Download TeamViewer
In step 4 of the help screen, click Download and open free TeamViewer. No installation is required.
Can't open Automatic Email Manager, or the download fails? Download TeamViewer QuickSupport manually.
Step 3: Send us your ID and password
TeamViewer opens and shows your ID and Password.
- Click the button on the left to copy them to the clipboard.
- Reply to our email, or use the contact form, and paste them in your message.
We will connect a few minutes later.
