Symptoms

Automatic Email Manager shows an error, or prints incorrectly, when sending an email to a receipt printer (ticket printer).


Cause

Receipt printers work with Automatic Email Manager only if they use the original Windows driver from the manufacturer. The generic "Text Only" driver is not supported.


Solution

Step 1: Install the manufacturer's driver

  1. Download the latest driver from your printer manufacturer's website.
  2. Install it and make sure the printer uses this driver in Windows Settings > Bluetooth & devices > Printers & scanners.


Step 2: Adjust the print action

  1. Open the scenario that prints your emails.
  2. Edit the Print email body or Print attachment(s) action.
  3. Click Settings, next to the printer name.



  1. Clear I prefer to use the original default printer settings.
  2. Set the options your printer needs, especially Paper size.




6. Click OK to save. 


Step 3: Test

Send a new test email, or use Redo on an existing message, to check the result.


Still not working? Contact us and include the log of the day (Activities > Copy to clipboard for support).