When you receive an email you can send a customized reply.
Note: The recipient's email address is automatically set to match the original email as it is a reply. By default, the RFC 3834 norm, which advises against replying to automated messages, is handled. For further details on this option, please refer to the Options section.
If you use an Office365 account with modern authentification, i suggest you this information >
- From: Enter the email address you want to use to send email. Make sure this email can be used with your SMTP. We really suggest you to use the default field: %EMAIL_ACCOUNT_ADDRESS%
Most of the problem with sending an email is because you enter an email in the FROM field which is not authorized by your SMTP.
- With template: Select the model of email you want, you can easily add new one by clicking on 'Edit' and save under a new name.
- Subject line: You can enter the subject and/or use fields from original email
- Attachment: If you want to add attachment, it is easy. Choose to add a file or all files in a folder (you can for example set action to save on disk email converted in PDF and send it by email).