Upon receiving an email, you have the option to send a reply using a new email. This process is straightforward, but it is essential to ensure that your account has the correct SMTP settings.
If you use an Office365 account with modern authentification, i suggest you this information >
- From: Enter the email address you want to use to send email. Make sure this email can be used with your SMTP. We really suggest you to use the default field: %EMAIL_ACCOUNT_ADDRESS%
Most of the problem with sending an email is because you enter an email in the FROM field which is not authorized by your SMTP.
- To: Enter the recipient email address, you can add multiple recipients separated by a comma (,)
- With template: Select the model of email you want, you can easily add new one by clicking on 'Edit' and save under a new name.
- Subject line: You can enter the subject and/or use fields from original email
- Attachment: If you want to add attachment, it is easy. Choose to add a file or all files in a folder (you can for example set action to save on disk email converted in PDF and send it by email).